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GENERAL

Q- Typically how long does it take to complete an order?

A- 3-7 business days.


Q- Do you do rush orders?

A- Absolutely, we will do our very best to accommodate your needs.


Q- I’m not located near you, do you offer shipping or offsite services?

A- We ship products out on a daily basis via Purolator, UPS, and our local courier. Offsite services are available upon request.


Q- Do you warranty your work?

A- All work has a 1 year warranty.


Q- Can you provide samples?

A- Depends on the request, virtual samples are always an option for every job. We do offer a wide array of samples in our showroom as well. Refer to our policies for a full detailed outline of our samples request.

 

SIGNS

Q- What type of materials do you use?

A- We offer a wide variety of materials ranging from coroplast, PVC, foam core, styrene, metal, and cedar. This list is by no means finite and we are able to work with almost any material to create a sign for you. We use either plotted vinyl or digitally printed vinyl to surface our signs in most cases. However, we do still hand paint our sand blasted signs.

Q- What is the life span of most signs?

A- 1-5 years depending on where the sign is located. Indoor signs offer a significantly longer lifetime than outdoor. Additionally, outdoor signs that are southern exposure have a shorter lifespan.


Q- My sign is damaged, can you repair it?

A- Depends on the extent of the damage, it may be cheaper to create a new one and offer your company a fresh new look.

VEHICLE WRAPS/LETTERING
Q- What is the difference between a vehicle wrap and vehicle lettering?

A- The major difference is in the material used and the surface area covered. Vehicle wraps are done with digitally printed vinyl which is coated with a UV clear protectant, they typically also cover a lot more surface of the vehicle, hence the term “wrap”. Vehicle lettering is done using 2mm cut vinyl which is offered in a wide variety of colours and reflectants.

Q- What is the life span of a vehicle wrap?

A- Vehicle wraps typically last anywhere from 1-5 years depending largely on the owners care. The most damaging elements to vehicle wraps are long sun exposure and water under pressure (ie. car washes).


Q- What is the life span of vehicle lettering?

A- The manufacturer puts a lifespan of 8 years before colour fade on cut vinyl. However, there are other elements that will deteriorate the vinyl much sooner than 8 years, such as long sun exposure and water under pressure (ie. car washes).

Q- I would like lettering on my windows but am worried about visibility.

A- Unfortunately cut vinyl is an opaque material, so depending on the area covered and the size of the lettering it may make visibility difficult. An alternative to using cut vinyl would be to use our perforated material which is a direct to print material and allows greater visibility.


Q- Do you offer price breaks for multiple vehicles?

A- Absolutely, please be sure to mention that when asking for a quote, as we do take that into consideration.


Q- I just had my vehicle repainted, how long should I wait before lettering?

A- You should allow a minimum of 2 weeks to allow all the gases in the paint to release before lettering a vehicle.


Q- Is it okay to wax my vehicle after being lettered/wrapped?

A- We recommend waiting for about 2 weeks and then you can wax right over top of your vinyl graphics.


Q- How can I wash my vehicle once it has been lettered/wrapped?

A- Avoid high pressure washes as much as possible as they can lift the vinyl allowing dirt to collect under the vinyl and causing it to peel. You should allow atleast 2 weeks before washing your vehicle as the vinyl needs this time to properly adhere itself to the vehicle. In the event you go through an automatic car wash in the first 2 weeks, you run the risk of the high pressure wash removing and or damaging your graphics, which in turn voids your warranty.


Q- I have old vinyl on my vehicle I would like to have removed before having it re-lettered.

A- No problem, our staff can either remove it for you at an hourly rate or we can offer advice to those looking to do it themselves.

SCREEN PRINTING

Q- What is the lifespan of a screen printed garment?

A- Lifetime.


Q- Do you have a minimum quantity required?

A- Yes, our minimum is 12pcs.


Q- How many colours can you print?

A- Low quantities we recommend less colours to keep your costs down, but we can print up to 14 colours.


Q- Do I have to supply the clothing?

A- Absolutely not. We offer a wide variety of clothing from multiple suppliers which are all designed to be screen printed, embroidered, and heat transferred. However, you can supply your own clothing if you would prefer.

EMBROIDERY

Q- Is there a minimum quantity required?

A- There are no minimums required for embroidery.


Q- What kind of files are needed for embroidery?

A- .DST if you have it, if you don’t, not to worry, for a small fee we can make it for you. Refer to our file types to see what file types are accepted so that we can create a DST file for you.


Q- How close will the final product be to my logo supplied?

A- Well that depends on the detail of the logo, but in most cases duplication is 100% exact.


Q- Am I limited by colours?

A- We can embroider your logo in up to 15 colours

 

FILE TYPES

Q- What types of files do you accept?

A- Adobe .pdf and Illustrator (.eps or .ai) files are the preferred method of file types; however we do accept hi-res .jpegs and Corel Draw (.cdr) files.

*We request that you convert fonts to outlines before sending your file, as we may not have the font you used.

*Depending on the job, .jpegs may require additional work (mainly in the case for plotting, not digitally printing).


Q- I have my logo on my website, can you use it?

A- In most cases no. Typically logos on websites are either .gif or .jpeg, and are often compressed for website browsing, resulting in a small file type and lower quality. That is not to say we cannot use files from the internet. As there are high resolution files on the internet, it depends on the job being done and how large the image is being expanded to.